KoiLens Buyer Pass purchase terms Version: 2026-09-13.2 Seller and service KoiLens is operated by van Raaij Solutions, a Dutch sole proprietorship, at Sint Adelbertusweg 15C, 1935 EM Egmond-Binnen, Netherlands. KVK registration: 74770454. VAT identification: NL001165172B98. Contact info@koilens.com or telephone +31 6 40072444 for help or complaints. Submit withdrawal notices through the online function, email or the form below. A Buyer Pass gives you access to the full current KoiLens research catalogue, New Koi, Price Drops, breeder and variety searches, and the associated listing details. Both passes include the same features. KoiLens provides research and comparison information; it does not sell the koi. Any koi purchase, transport or reservation is a separate agreement with the relevant dealer. Price, payment and duration Choose three calendar months for €39 or twelve calendar months for €99. These are total prices including applicable VAT, paid upfront through Mollie. There is no automatic renewal or recurring charge. For a new pass, access starts when your payment has been confirmed. Your account shows the exact start and end of the paid period in Amsterdam time. Your receipt also records these timestamps; a timestamp ending in Z is UTC. Calendar-month anniversaries use the last day of the ending month when that month has no corresponding date. You can purchase a manual renewal during the final 30 days of an active pass. Its paid period starts when your current pass ends. A purchase after expiry starts a new period when payment is confirmed. Each purchase has its own price, duration and terms, which you can review before paying. Your pass ends automatically. No cancellation is needed to prevent another charge. Your free account, personal notes and saved selections remain, although access to restricted listing details requires another active pass. Refund policy We do not offer voluntary refunds beyond your statutory rights. If you change your mind outside the applicable statutory withdrawal period, we do not refund the unused portion of your pass unless the law requires it. Finding or buying a koi does not itself create an entitlement to a refund of your Buyer Pass. This policy does not limit your statutory withdrawal rights described below, including any applicable extension, or your rights if the service does not conform to the agreement, including any legally required refund or price reduction. Starting to use the service does not waive these rights. Starting immediately and withdrawing At checkout, agreement to these terms and your request to start the service immediately are separate confirmations. Starting immediately does not remove your statutory withdrawal rights. You can withdraw from an online purchase within the applicable 14-day statutory period without giving a reason. Use Withdraw from purchase at /withdraw (also available from the website footer without signing in), the withdrawal action for the order in your account, or email info@koilens.com with a clear statement that you wish to withdraw, your name, account email and order reference. Contact support if you cannot access your account. Sending the notice before the statutory deadline is sufficient. We acknowledge the request by email. The account action remains available so you can submit a notice for review, including when a statutory extension applies. Its availability does not extend your refund entitlement. Acknowledgement confirms receipt of your request, not that the refund has already been paid. Where the law permits a charge after your express request for immediate service, we deduct only the proportion of the pass price corresponding to the paid period actually supplied before you notified us. This deduction is based on elapsed service time, not how many koi you viewed or whether you bought a koi. An unused renewal period has no supplied service to deduct. There is no additional cancellation or activation fee. If the legal conditions for a deduction have not been met, we do not deduct a service charge. We return the amount due within the legally required period, normally within 14 days after receiving your withdrawal notice, using the original payment method unless another arrangement is expressly agreed without additional cost to you. Withdrawal refunds, full refunds and payment reversals end the access provided by that order. A statutory price reduction can leave the remaining pass access in place. Terminating your pass You can submit a termination at /terminate using Terminate your contract in the website footer. You do not need to sign in. Enter your name, a reference identifying your purchase, the email address for confirmation, the type of termination and any requested end date. For extraordinary termination, state the reason. If you leave the end date empty, your declaration requests the earliest legally possible termination date. Press Terminate now to submit. The form is also available in English and Dutch. We record your declaration and its receipt time, provide a downloadable confirmation and send it to the email address you supplied. Ordinary termination does not shorten an agreed fixed term unless the law provides otherwise; your pass already ends automatically without renewal. Your statutory rights to extraordinary termination remain unaffected. A termination declaration does not itself create an entitlement to a refund. Support reviews the applicable termination date and any legally required refund under your purchase terms. Model withdrawal form You may also use this withdrawal form, but it is not compulsory: To: van Raaij Solutions, Sint Adelbertusweg 15C, 1935 EM Egmond-Binnen, Netherlands; info@koilens.com I notify you that I withdraw from my KoiLens Buyer Pass purchase. Name: Account email: Order reference and purchase date: Address: Date: Signature, only if submitting this form on paper: Service quality and assistance Dealer information and availability can change. Confirm purchase-critical details with the dealer. Scout and Body assessments are research aids and do not guarantee health, future development, show results or financial returns. If paid access does not work as described, contact info@koilens.com. Your statutory rights to a conforming digital service and applicable remedies, including correction, price reduction or termination, remain unaffected. Dutch law applies without removing mandatory consumer protections or court rights that apply in your country of residence. The privacy notice explains account information, payment processing, receipt information and legally required financial retention.